01
A NetSuite specialist reads it
Not a chatbot, not an SDR queue, not a “thanks for your interest” auto-reply. Someone who writes SuiteScript for a living and can read a financial statement opens your message and thinks about it.
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You hear back within a day
Usually within a few hours during business hours in your time zone. We're spread across four continents, so somebody is always awake somewhere.
03
The first reply is useful
If we can answer your question in the email, we will. If we need a call to go deeper, we'll suggest one. Either way you'll get something concrete on the first reply, not a meeting request.